Who we are
XploreSFT is a working tool for commercial real estate brokers in Bengaluru: cashflow analysis, pincode analysis, option sheets and the requirements and offers that pass between occupiers and brokers.
This policy covers the website at xploresft.com, the app behind it, and the WhatsApp messages we send on a broker’s behalf. For the personal data described here, XploreSFT is the data fiduciary under India’s Digital Personal Data Protection Act, 2023.
What we collect
When you create an account
Your name, email address, phone number, company and role, and a password, which is stored only as a one-way hash. If you add a profile photo, we keep that too.
When you use the product
What you enter into it: analyses, option sheets, projects, requirements, offers and the files you attach to them. Spreadsheets you upload to an analysis are read for their figures and then deleted; we do not keep the file.
About building contacts
For a building whose availability a broker can check, we hold its contact person’s name, WhatsApp number and role, the date they agreed to be contacted, the messages we sent them and the replies they gave.
Automatically
The cookies that keep you signed in, and the technical records any web service keeps — IP address, browser, time of request — for security and to fix faults. Page visits are counted without cookies and without identifying you.
How we use it
- To run your account and sign you in, including sending sign-in codes.
- To do the work you ask for: run an analysis, build a sheet, deliver an offer.
- To send the notifications you would expect, by email or in the app.
- To keep the service secure, and to find and fix what breaks.
Figures you enter about a building — rents, areas, charges — also improve our building data. They are stored apart from your identity: what we keep says what a building costs, never who said so. Nothing you enter is shown to another user.
We do not sell personal data, and we do not use it for advertising.
WhatsApp messages
When a broker presses Verify availability on an option, we send one WhatsApp message, from XploreSFT’s business number, to the contact person for that building. It names the building and the space and asks whether it is still available.
- We message only people who have agreed to be contacted by us, and we record the date they agreed. Without it, nothing is sent.
- The contact’s number is never shown to the broker. The broker sees the answer and when it came.
- A reply is read to update that option for the broker who asked. A correction to a building’s details is checked by our team before it changes our building data.
- To stop receiving these messages, reply to tell us, or write to privacy@xploresft.com. We stop and keep a note that you asked.
Messages travel through WhatsApp, which Meta operates. Meta’s own privacy policy covers what WhatsApp does with them.
Where it is kept, and for how long
Data is stored and processed on our providers’ servers, which may be outside India. It is encrypted in transit, access to it is restricted by role, and building contacts’ numbers can be read only by our own servers.
We keep your account and your work while your account is open. When you delete your account, they are deleted with it. Building figures already separated from your identity stay, because nothing in them points back to you. A building contact’s details are kept until they ask us to remove them.
Your rights
You can ask us to:
- tell you what personal data we hold about you and how it is used;
- correct or complete it;
- delete it;
- stop contacting you, including on WhatsApp;
- name someone to exercise these rights for you.
You can correct your details and delete your account yourself, in Account Settings. For anything else, write to privacy@xploresft.com. We answer within 30 days.
Children
XploreSFT is a professional tool and is not meant for anyone under 18. We do not knowingly collect a child’s data.
Changes to this policy
When this policy changes, the date at the top changes with it. If a change affects how we use data you have already given us, we tell you before it takes effect.
Questions and complaints
Write to our Grievance Officer, at privacy@xploresft.com. We answer within 30 days.
If you are not satisfied with our answer, you may complain to the Data Protection Board of India.